Customer Complaints & Compliments

Complaints

DTTD Sign Up Image
Signing Up
  • When signing up the subscriber receives signage examples and can print and display in their preferred way. - Signage includes a QR code which, if scanned, takes the person directly to the reporting portal of our website.
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  • Signage is changed regularly and with its vibrant design it encourages whistleblowers to blow the whistle.
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  • Subscribers can also add a link to our website on their website, advising clients that they have an external ethics hotline service.
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  • Our subscribers are required to on an ongoing basis, ensure that signage is displayed. This is a combined effort and the more effort both parties put in, the better the results will be.
DTTD Customer Complaints Image
Reporting
  • A client experiences bad service or receives a sub-standard product and wants to report it.
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  • He/she scan the QR code, which bring them directly to the reporting portal on our site. (The QR code can be displayed on signage, till-slips and invoices.)
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  • He/she complete the user-friendly form and report the information to our network.
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  • He/she is provided with a unique ticket number which they keep as proof that they blew the whistle. – This is also used for all future communication from the whistleblower.
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  • One of our team members will then engage in ongoing communication with the whistle blower, using our intelligence gathering skills.
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  • One of our team members will then contact the subscriber’s nominated responsible person. A process will be started to establish the reason for the client’s unhappiness. During the process, we will also establish operational shortfalls in our subscriber’s business.
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  • Our team member will give the customer feedback which includes a letter thanking them for reporting the information, as well as communicate what the subscriber offers as compensation to make up for the inconvenience caused.
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  • We will then apply our mind on solutions to deal with the identified shortcomings in the subscriber’s business, as well as preventative measures. Our feedback report to the subscriber will include recommendations which may include training and or disciplinary action against the employee/s identified.
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Compliments

DTTD Sign Up Image
Signing Up
  • When signing up the subscriber receives signage examples and can print and display in their preferred way. - Signage includes a QR code which, if scanned, takes the person directly to the reporting portal of our website.
  •  
  • Signage is changed regularly and with its vibrant design it encourages whistleblowers to blow the whistle.
  •  
  • Subscribers can also add a link to our website on their website, advising clients that they have an external ethics hotline service.
  •  
  • Our subscribers are required to on an ongoing basis, ensure that signage is displayed. This is a combined effort and the more effort both parties put in, the better the results will be.
DTTD Customer Compliments Image
Reporting
  • A client experiences exceptional service.
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  • He/she scan the QR code, which bring them directly to the reporting portal on our site. (The QR code can be displayed on signage, tills-lips and invoices.)
  •  
  • He/she complete the user-friendly form and report the information to our network.
  •  
  • He/she is provided with a unique ticket number which they keep as proof that they reported. – This is also used for all future communication from the whistleblower.
  •  
  • One of our team members will then engage in ongoing communication with the whistle blower to gather as much as possible information.
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  • We compile a report and forward it to our subscriber.
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  • Our subscriber provides us with a photo of the employee/s, and we compile a bulletin, which will then be posted on our social media pages. – We encourage whistleblowers to give the employee/s a small incentive for “making the headlines”, as this will encourage them to do so, should they want to be known.

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