DONDO is a private business that consists of like-minded individuals from different backgrounds working to make the world a better place. We provide a turn-key online incident reporting solution to businesses, schools, creches, and retirement villages. Dondo is not a government agency or department and has no association with the government at all. For more information please read our Mission and Vision.
Whistleblowing Management
Our whistleblowing incident reporting solution and world-class information storage network allow us to link even the smallest pieces of information to cases. We can utilise partial registration numbers, nicknames, products and more to help track and solve incidents. Our team has more than 100 years’ investigation and intelligence gathering experience combined, which allows us to quickly and effectively handle incident reports.
Customer Complaints
Consumers complain for a variety of reasons, ranging from legitimate dissatisfaction to “settling scores” in their own agendas. We provide a platform for lodging customer complaints, getting them where they need to be and handling them professionally, privately and discreetly.
Customer Compliments
The DONDO platform also allows for compliments, which we celebrate on social media to the advantage of the subscribed business. Customer compliments are advertised at its best for our subscribers.
Protected Disclosures
DONDO experts handle all legally required duties of the subscriber regarding the Protected Disclosures Act.
Bullying Reporting
Our system allows for victims of bullying, or the victims family, to report incidents. Our approach is always to find the root of the bully’s problems and have that addressed, rather than just expelling the bully, and moving the “problem” to another school. Our feedback system enables schools to address the problem and provide acceptable feedback before we close any report.
Whistleblowing
From years of experience, we understand illegal substance operations, gang recruitment and unethical behaviour. Even hardcore criminals are no match for our whistleblowing management system, and we know how to deal with them. We provide schools with tangible solutions that they can execute themselves, or we offer outsourced solution services through our service providers.
Maintenance Issues Reporting
Our system allows any registered user to file a maintenance issue, which is then communicated to the school’s janitor or maintenance staff. Photos can be uploaded to make explaining the problem less of a burden. Reported issues are only closed once feedback has been provided, and we regularly forward outstanding issues to the school.
Bragging Service
Schools can communicate achievements to us, which we place on our site and on social media.
Protected Disclosures
DONDO experts handle all legally required duties of the subscriber regarding the Protected Disclosures Act.
Unethical Behaviour Reporting
Our system allows for parents of babies and toddlers who cannot speak for themselves to report information. Any incident can be reported discretely without fear. Our feedback system allows creche owners to address the problem and provide acceptable feedback before the report is closed.
Whistleblowing
We provide a full whistleblowing service where dishonesty, unacceptable behaviour and more can be reported. The creche is provided with tangible solutions, which they can execute themselves, or we can provide outsourced solution services through our service providers.
Maintenance Issues Reporting
Our system allows any registered user to file a maintenance issue, which is communicated to the creche owners or maintenance staff. Photos can be uploaded to make explaining the problem less of a burden. Reported issues are only closed once feedback has been provided and we regularly forward outstanding issues to the creche.
Bragging Service
Creches communicate achievements or compliments to us, which we place on our site and social media.
Protected Disclosures
DONDO experts handle all legally required duties of the subscriber regarding the Protected Disclosures Act.
Unethical Behaviour Reporting
Our system allows for family members of senior citizens, who many times cannot speak for themselves, to report information. Any incident can be reported discretely without fear. Our feedback system allows retirement villages and other frail-care centres to quickly address the problem and provide acceptable feedback before we close any report.
Whistleblowing
We provide a full whistleblowing service where dishonesty unacceptable behaviour and more can be reported. The institution’s management is provided with tangible solutions, which they can execute themselves, or we can provide outsourced solution services through our service providers.
Maintenance Issues Reporting
Our system allows any registered user to file a maintenance issue, which is communicated to the owners or maintenance staff. Photos can be uploaded to make explaining the problem less of a burden. Reported issues only get closed once feedback had been provided and we regularly forward outstanding issues to the owners.
Bragging Service
Centres can communicate achievements or compliments to us, which we place on our site and social media.
Protected Disclosures
DONDO experts handle all legally required duties of the subscriber regarding the Protected Disclosures Act.
We provide services only to our subscribers. Subscribe to our solution or learn more about the benefits.
You are required to operate by the DONDO principles, which include:
Responsibility
Accountability
Reward
People are going to complain, whether you’re a subscriber or not. A subscription allows you to channel the complaints to professionals who will handle the complaint professionally and arrive at a solution. Complaints can be used to identify any potential operational flaws, and we can use this information to provide recommendations on how to improve.
Although people are free to complain on any platform, you can simply respond to the complaint by professionally and politely informing the customer that their complaint will be handled by us. We will take over and professionally handle the issue, arriving at an acceptable solution for both parties.
We aim to address operation flaws and help companies provide better service. Any business that does not abide by the DONDO standards will be excluded from the DONDO family and have their certification terminated.
To get listed and certified on our platform, the business needs to sign and abide by the DONDO principles. Failure to adhere to the principles on an ongoing basis will result in the subscriber’s listing eventually being terminated. As part of the certification process, the business must provide proof of:
All these factors ensure that DONDO certified businesses are safe to use and abide by stringent ethical standards.
No, we don’t provide recommendations. We provide a list of safe businesses that are DONDO certified.
DONDO can help resolve issues and protect businesses against unfair complaints and victimization. If a business acted wrong, we identify the flaws and provide growth solutions. We will never compromise our vision for a better business environment.
The business will display DONDO signage. You can also verify the business on our site.
All DONDO complaints are completely confidential. We will never provide our files to either of the parties.
No, a subscriber receives your information only if you request it.
Our team operates from 06:00 to 22:00, seven days per week. We try to respond within an hour, but during busier periods you can expect a response in as little as a few hours from filing the complaint.
All our information is saved on secure, password-protected cloud storage. Records are kept of anyone accessing a file and our supervisors regularly conduct audits on files. Everything is approached with the utmost privacy and security. You can rest assured your information is safe.
Through our outsourced service providers, we can provide:
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